Returns Policy

### Please read carefully ###

For any return request of cancellation or problem with an item, it is imperrative you contact us using the Contact Us form first.

Your email will be logged into our system and a returns number issued.

IT IS IMPORTANT THIS NUMBER IS INCLUDED IN THE RETURN as we deal with 1000's of items and there is a possibilty it will be overlooked if an item isn't correctly returned.

The staff are unable to issue a refund or resend an item without the return number being logged into the system as received.

You have the right to cancel your order within 7 working days.

Returned items MUST include:

Original packaging, unopened & any enclosed documents,

Your returns number

Your address details

Your order number

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Cancelled items must be returned UNUSED with seals intact.

When purchasing adult entertainment items, we regret that, due to the personal nature of these products, refunds will only be given if the product is faulty. Therefore,  please make sure that you are ordering the right product for your needs before confirming your order.

We will issue a full refund on receipt, excluding the original delivery charge.

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If you are not satisfied or the item is not working as expected, please contact us using the Contact Us form first to check if there is a possible misunderstanding on how to operate/assemble the item.

If the item is damaged or faulty, you can return it to us for a replacement or a full refund.

Please follow our returns policy and post back to us within 7 days of receiving the returns number.

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